Shipping policy

We appreciate your trust and purchase of our pet daily supplies. Our team adheres to standardized order processing and logistics management procedures, committed to dispatching all pet accessory products accurately and ensuring stable delivery conditions throughout the transportation process to meet your shopping expectations.

1. Order Review and Processing Period

All customer orders will undergo systematic verification, stock checking and pre-shipping preparation within 1 to 7 business days once your order confirmation is received. Business days exclude weekends and statutory holidays, which are not included in the processing cycle.
Order processing timelines may be moderately extended during peak order periods due to increased operational workload. We will actively reach out to customers to inform them of any substantial delays and relevant updates in a timely manner.

2. Shipping Fees and Delivery Duration

All shipping costs for your order will be automatically calculated and clearly displayed on the checkout page prior to payment completion, based on package specifications and delivery destinations.
The standard delivery cycle for all shipments is around 15 business days. All delivery durations are estimated values and are subject to actual logistics conditions.
Delivery schedules may vary due to objective factors including cross-border customs clearance progress, extreme weather impacts, regional logistics restrictions, and holiday arrangements of destination countries. We do not guarantee fixed delivery times for all orders.

3. Shipping Confirmation and Order Tracking Access

Once your order is successfully dispatched from our warehouse, you will receive an official shipping confirmation email containing complete tracking codes and inquiry channels for your package.
Tracking data will not be updated instantly after shipment. In most cases, logistics tracking information will be fully accessible and updated within 24 to 48 hours after the package is dispatched.

4. Accurate Shipping Address Reminder

Customers shall take full responsibility for filling in accurate, complete and valid shipping addresses during the payment process. Please double-check all address details to avoid logistics abnormalities.
We will not assume any liability for misdelivered or undeliverable orders caused by incorrect, incomplete or invalid addresses provided by customers. Any packages returned to our warehouse due to address errors will incur return and reshipping fees, which shall be borne entirely by the customer.

5. Handling of Lost and Damaged Shipments

If your package is confirmed lost during transit, please submit a service request to our customer support team within 2 calendar days from the expected delivery date to initiate a logistics investigation.
If you receive damaged or defective pet products upon delivery, please contact our support team within 24 hours of receiving the package. You need to provide clear photographic evidence of the damaged goods and the original outer packaging for our official assessment.
Our team will evaluate each issue independently and strive to resolve all logistics-related problems efficiently and reasonably for every customer.

6. Product Usage Guidelines

All pet supplies offered in our store are designed for daily use by companion pets. Customers shall use these products in compliance with their original design purposes and basic usage norms.
We are not responsible for any product damage, performance failure or wear caused by improper use, artificial modification, violent operation or irregular maintenance behaviors of users.

7. International Shipping and Customs Regulations

Cross-border shipments may incur additional charges such as import tariffs, customs duties and administrative fees, which vary according to the local policies of the destination country.
These extra customs charges are not covered in product prices or standard shipping fees and shall be fully afforded by the customer. We take no responsibility for order delays or detention caused by local customs inspection and clearance procedures.

8. Contact Information

For any inquiries, questions or assistance regarding our shipping policy and order logistics status, please get in touch with our customer service team through the official contact details below:
Trade Name: MARTA MORAN MIRALLES
Phone Number: +34 731 73 37 40
Email: contact@martadailywear.shop
Physical Address: Calle Manuel Iradier 89, 30390 La Aljorra, Murcia, Spain